Privacy and Data Security Policy
Last updated 1 September 2026 · Version 1
This Privacy Policy describes how Family Equb PLC (the "Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information. This policy complies with applicable national data protection legislations and regulatory standards governing secure digital financial services.
3.1 Information We Collect
We collect information provided directly by the user during account registration and verification procedures. This data includes your legal name, email address, phone number, and official identification documents required for statutory Know Your Customer (KYC) compliance.
The provision of Date of Birth and Gender attributes is entirely optional. If provided, these data points are processed exclusively for non-essential profile personalization. A user's decision to withhold optional demographic information shall not restrict access to the core functionalities of the platform.
3.2 How We Use Information
The collected information is processed strictly to establish and manage user accounts, execute Equb transactions and payouts, verify identity profiles, assess platform risk, mitigate fraud, determine user trust scores, and deliver critical administrative or service-related notifications. The Company does not engage in marketing communications or promotional solicitations utilizing user data.
3.3 Data Sharing
The Company maintains a strict policy against the sale of personal information. Data transmission is limited to authorized third-party service providers performing essential functions such as identity verification, secure hosting, and communications infrastructure management under strict contractual confidentiality obligations. User profiles, names, and activities remain private and are not visible to other users of the platform. Personal information is only disclosed externally when explicitly mandated by a court order, applicable statutory law, or enforceable legal proceedings.
3.4 Data Retention and Security
Personal data is retained only for the duration necessary to fulfill operational services and satisfy regulatory compliance guidelines. In compliance with financial sector legal frameworks, transaction records and identity verification logs are securely archived for a minimum period of seven (7) years. We deploy industry-standard encryption protocols, rigid access control mechanisms, and continuous security monitoring systems to protect data assets. In the event of a security incident or data breach, the Company will notify affected users and regulatory authorities within the timeframes prescribed by law.
3.5 Your Rights
Users possess the right to request access to, correction of, or portability of their personal data.
In strict compliance with digital platform standards, users retain the absolute right to terminate their relationship with the platform and request the deletion of their personal profiles. Account deletion can be initiated directly through the internal settings interface of the mobile application or by submitting a formal request to our designated support desk. The Company will process verified deletion requests promptly, subject to overarching financial data retention laws.
The platform is strictly prohibited for use by individuals under eighteen (18) years of age.